FAQ

Frequently Asked Questions
Q: What material is Himalayan CrystalLitez made out of?
A: Himalayan CrystalLitez is made out of 100% Authentic salt rocks, glass handcrafted bowl and non-toxic polymer clay which is combined with glass bowl.

Q: Where are the salt rocks from?
A: Salt rocks are from Pakistan.Each salt rock is pure and authentic.They are all hand-mined and hand-shaped specifically for Himalayan CrystalLitez.

Q: Is it safe to use it in the bedroom?Are these lamps one of those recalled salt lamps?
A: Himalayan CrystalLitez is absolutely safe and can be used in any room.Cord and light bulbs are UL listed and never been recalled.

Q: Does it come with light bulbs and other electric materials?
A: Yes.It comes as a set. 2 pieces 15W light bulbs, 1 piece 6 ft electric cord, handcrafted bowl and Himalayan salt rocks.

Q: What is the difference between Himalayan CrystalLitez and other traditional salt lamps?
A: Traditional salt lamps are made out of the whole piece of rock, however, Himalayan CrystalLitez is an artisan bowl filled with small loose salt chunks, therefore, it can be used as an oil diffuser as well.Also, handcrafted designer bowl makes it more decorative and fun.

Q: Do I have to have an essential oil to use Himalayan CrystalLitez?
A: No. The essential oil is just an option to use Himalayan CrystalLitez.You can use your lamp just as a salt lamp or decorative purpose.

Q: What kind of oil should I have? Can I use it with any kind of oil?
A: We do not recommend using Himalayan CrystalLitez with aroma oils or chemical based other oils.We highly recommend 100% pure essential oils which can increase the benefits of your salt rocks.Chemical based oils will ruin the quality and naturalness of the salt rocks.

Q: How much essential oils should I drop at a time?
A: It really depends on lots of different factors like environment, quality, type, brand, and pureness of the oil.However, essential oils are pretty strong oils already and we do not recommend to exceed 20 drops at a time.

Q: Do salt rocks ever dissolve? How long will it last?
A: Our Himalayan salt rocks are pure and authentic that's why it will never dissolve and last very long time.Also, it comes with the warranty so any problem you may have will be solved with our exceptional customer service.

Q: Does polymer clay ever peel off from the bowl? 
A: No.It will never come off.

Q: Can I clean the lamp? 
A: Yes.It is very easy to clean.Himalayan CrystalLitez can also be dismounted easily.

Q: Can I wash the salt rocks.
A: No. Salt rocks are not supposed to contact with water.Also, Himalayan salt is already anti-microbial.

Q: What is the estimated shipping time?How long will it take to receive my order?
A: We handle and ship all the orders within the same business day unless the order is placed after 2 pm PST. Estimated delivery time for all US orders is 2 to 4 days. 

Q: I bought Himalayan CrsytalLitez as a Christmas gift for someone, however, 60 days return policy expires by the Christmas time.Can I / They still exchange or return it?
A: Of course.We have an extended return policy during Christmas time.All purchases made after November 1st are subject to extended return policy.Your 60 days will start as of Christmas day.

Q: Is it safe to give my credit card information? Is check-out secure enough?
A: Yes.It is absolutely safe.We never share and restore your credit card information.Also, customers are able to use their Amazon and eBay accounts to complete their check-outs without giving any credit card information.